Cancellation and Refund Policy
Clear and transparent policies for cancellations and refunds.
Last updated: June 24, 2025
Subscription Cancellation
You can cancel your Uptender AI subscription at any time through your account dashboard or by contacting our customer support team.
- Immediate Effect: Cancellations take effect at the end of your current billing period
- Data Access: You'll retain access to your data until the end of your paid period
- No Penalty: No cancellation fees or penalties apply
- Data Export: You can export your data before the subscription ends
Refund Eligibility
7-Day Money-Back Guarantee
We offer a full refund if you cancel within 7 days of your initial subscription, no questions asked.
Refund Conditions:
- New Customers: 7-day full refund for first-time subscribers
- Technical Issues: Refunds for service unavailability exceeding 24 hours
- Billing Errors: Full refund for incorrect charges
- Duplicate Payments: Immediate refund for accidental double payments
Refund Process
To request a refund, please follow these steps:
Contact Support
Email us at refunds@uptenderai.com with your request
Provide Information
Include your account email, subscription details, and reason for refund
Review Process
We'll review your request within 2-3 business days
Refund Processing
Approved refunds are processed within 5-7 business days
Refund Timeframes
Credit Card Refunds
3-5 business days
Refunds appear on your next statement
UPI/Net Banking Refunds
2-3 business days
Directly credited to your account
Non-Refundable Items
The following items are not eligible for refunds:
- Used Services: Subscriptions used for more than 7 days (except for technical issues)
- Custom Development: Any custom development work or integrations
- Training Services: Completed training sessions or consultations
- Third-party Costs: Costs incurred with third-party services
- Promotional Offers: Heavily discounted or promotional subscriptions
Partial Refunds
In certain circumstances, we may offer partial refunds:
- Pro-rated Refunds: For downgrades within the billing period
- Service Interruptions: Proportional refunds for extended outages
- Feature Unavailability: Partial refunds if advertised features are not available
- Data Migration Issues: Refunds for data loss or migration problems
Dispute Resolution
If you're not satisfied with our refund decision:
- Escalation: Request escalation to our senior management
- Mediation: We're open to third-party mediation for disputes
- Chargeback Rights: You retain the right to dispute charges with your bank
- Customer Advocacy: We prioritize customer satisfaction in all decisions
Account Reactivation
After cancellation, you can reactivate your account:
- Data Retention: We keep your data for 30 days after cancellation
- Easy Reactivation: Simple one-click reactivation during the retention period
- New Subscription: Fresh start with a new subscription after data deletion
- Migration Assistance: Help with data migration if needed
Need Help?
For cancellations, refunds, or any questions about this policy, contact us:
Email: refunds@uptenderai.com
Support Email: support@uptenderai.com
Phone: +91-XXXX-XXXXXX
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST